Praana Herbal Tea Company products are normally despatched within 48 hours of receiving your online order. But if we can do is sooner, we will try our best to do so.
Orders over £35 to the UK Mainland are sent FREE by courier service with additional signature service included in the price. We want to make sure you receive Praana products on time.
All orders to other Islands including Northern Ireland are sent via Royal Mail. All international shipments to Europe and the rest of world are dispatched by Royal Mail.
Please allow extra time for bank holidays and weekends and remember, we only dispatch orders to your PayPal address at the time of ordering.
Refunds and returns:
Under the distance selling regulations you have a period of 14 working days from receiving your goods to cancel your purchase. All items are covered by the distance selling laws. Praana Herbal Tea Company offers a NO PROBLEMS - JUST SEND IT BACK, RETURN POLICY, allowing you to return 'Unopened Products' for up to 30 days and receive a full refund.
Please return unopened products with a note of your order number and reason for cancellation. When we receive the returned goods we will refund you for the sale price of the purchase. (Not including return postage costs). Call 0114 399 1109 or email email@example.com including the item you purchased and the reason for the return. We will reply with the correct return address depending on your area.
If your parcel is delayed:
Contact us on 0114 399 1109 or email firstname.lastname@example.org. We will track your shipment and resolve any issues promptly, as we want you to be 100% happy with your purchase and our service. We also offer a full guarantee for lost items, if your UK order has not arrived within 15 working days of dispatch, we will send a replacement. For overseas orders, please allow 20 working days before re-sending.
If you are not satisfied with your purchase:
Contact us and we will arrange to send a replacement product or full refund of your purchase (if the product is unopened). All postage and package costs remain the responsibility of the customer, unless we delivered an item to you in error, or the item is damaged or faulty. Email email@example.com including the item you purchased and the reason for the return. We will reply with the correct return address depending on your area.
Praana Herbal Tea Company
Studio 10, SUM Studios
1 Hartley Street,
Telephone: 0114 399 1109